couple talking

Interior Monologues

Have you ever had a conversation where you didn’t feel heard or understood? Have you ever become angry at someone else because their words didn’t seem to match their actions? Does it feel like our conversations, maybe more so now, seem to be disconnected?

The reason why communication is usually stilted is because we do not know, own, and express our truth, and because we are taking people at face value instead of looking at the motivation behind their words. One of the most powerful notions I have learned lately is that everything someone says and does, is ALL and ONLY about them. Let that soak in. What people are saying and doing is simply a reflection of their needs, expectations, and perceptions.

Let me give you an example. I help with administrative tasks for my husband’s business. To get done what I need to get done, I need information from him. He is very busy, and it is often difficult to receive the information I need from him. For a while, we had some conflict. I was playing the nagging wife trying to get information from him. He would then, rightfully so, get angry at my nagging.

It wasn’t until we looked at what was under the surface, at the true motivations we both had for our words and actions, that we were able to understand and improve the situation. From my side, I thought my husband didn’t care enough about me to get me the information that I needed. I wasn’t pestering him for information. I was desiring love and attention. From his side, my husband thought my nagging was an attack on his ability to do his job. He thought I was berating him for being incompetent. Much larger topic than just workflow, isn’t it?

To help us navigate the real issue, we need to take a step back, seek to understand, and share our truth.

Take a step back

As I help others with conflict, the first thing I tell them is to remember that everything someone says or does is all and only about them. Taking a step back to uncover, as much as we can, the story behind the story, provides us with understanding, empathy, and the ability to address the true issue. Instead of focusing on what seems to be the issue, when we can see the bigger picture and we can work to resolve the real cause of the conflict.

Seek to understand

The first hurdle here is willingness. It is much more comfortable to be a self-righteous victim and attack the other for what they are saying and doing, than it is to take the higher ground and seek to understand. However, as we saw in my personal example, if I stayed in my self-righteousness and just continued to pester for information, nothing would be solved. It is beneficial to all involved to understand the truth of what is going on.

Share our truth

If we don’t share our truth, if we don’t explain why we are acting the way we are, we can not expect our problem to be solved. The first step here is taking the time and having the courage to look at why a situation is difficult for us. What is our underlying backstory? When we can uncover that and share it, we are then closer to having our needs met.

Look at some of your current challenges. Take a step back. What is the real issue for you? Have you communicated your truth and your needs? Have you sought to understand what may really be going on with the other person? Are you working to solve what is below the surface?

pink letters

But Nothing

When I had my first direct report as a marketing manager, one of the things I learned was how to provide feedback without using the word “but.” “You are doing well with your TPS reports, but you need to improve your numbers.” Most employees never hear or remember what is said before the “but.” They only hear the room for improvement that comes after the “but” which the employee often remembers as criticism. The same is true outside of the world of business. Whenever we use or hear the word “but,” we have the natural inclination to minimize the positive and only look at the negative.

As I am trying to improve my communication and my relationships, this April I set the goal to stop using “but.”  First thing I realized was how often I use “but.” Whether I was talking to someone or appraising my current situation, I tend to negate the good by adding in a “but.” “Thank you for bringing me flowers, but I don’t have a vase to put them in.” “I love these tacos, but I shouldn’t eat so many.” I began to notice how I was diminishing or rejecting the good in my life by adding in a big “but.” Sometimes, I was diminishing my good because I felt guilty or undeserving of it. Other times I was simply unconsciously focusing on the negative as we all seem to do more frequently these days.

Photo by Jason Leung on Unsplash

In becoming aware of my language, I also noticed how I would use a compliment before the “but” when I felt I could not be direct with someone. “I like your new car, but I wish you didn’t park in my space.” “You look really good in my shirt, but it would have been nice if you asked me before you wore it to paintball.” In many of these cases, my communication could have and should have been clearer and more direct. By hiding my intention after a “but,” I gave away my power and often was not fully and completely heard.

After becoming aware of how my “but” was getting in the way, I am now making a habit of replacing it with “and.” “And” is a powerful tool. Unlike “but” it allows each thought to stand strong without influencing the other.  “And” gives equal weight to both thoughts. It does not give more power to one thought over the other. It does not use one thought to negate the other. “And” gives the speaker more power. It provides more clarity in expression. I find that it also takes out the judgment. Many times, my “but” was a subtle negative attack. When I had to use “and” it made me take ownership for both halves of the sentence. Often having to take this ownership stopped me from adding my big “but” where it didn’t belong.

Take a week to notice your “but.” How often do you use it? When and how? Are you using it to minimize the good? Are you using it for a subtle attack? Are you using it because you feel you can’t be direct? How does your meaning and communication change when you use “and” instead?

Experiencing Life through Language

A friend brought me a blown-glass fish dish from Nova Scotia, Canada. The very next day, I was working downstairs while Mary was cleaning the house. I heard a crash. I knew instinctively it was the dish. Between clients I went upstairs. Mary asked if it was expensive; I said it was a gift. Mary moved on with her day. At the time I was amazed that she had no guilt, no remorse over her actions. Then I re-watched this TED Talk on how language shapes the way we think.

In English, I was fuming. “Mary broke the dish.” The rest of my English moved into Mary is to blame and Mary needs to right her actions. I was focused on the subject, Mary, breaking the object, the dish. In Mary’s Spanish-language mind the conversation was different. The subject in her sentence was the dish. “The dish broke.” She was not involved. It was a fact of life. Looking through my eyes, my perception of always apologizing for my actions – even when it was a no-fault mistake – I was in awe of her ability to remain strong and confident. I was astounded by her cool demeanor. Not one part of her showed shame or guilt over what happened. This wasn’t because she has stronger self-confidence than I do. It is because her language shapes the way she thinks differently than my language shapes me.


I recommend that you listen to the TED Talk and hear first-hand just how our 7,000 different languages shape 7,000 cognitive universes. No wonder we have a hard time understanding each other sometimes. We are not only speaking different languages, we are also seeing the world differently because of those languages. Our language tells us what is important. It helps us learn and become more perceptive of the things we deem important. The language shapes how we see and describe things. How we speak reflects how we see ourselves in the world. Over the last few years I have been exploring this concept through how we express ourselves, how time is perceived, and how new concepts are born in how we speak.

What does your language say about you? 

One of my friends is constantly apologizing. She apologizes for mistakes and is also frequently apologizing for things beyond her control; sometimes she apologizes for just being herself.

Another friend speaks of everyone and everything in how it relates to him. People or things do not exist to him if he does not connect them to himself or his actions.

When I worked for a Taiwanese company, I learned quickly that their language stayed away from confrontation. Many times, we would miss deadlines because my Taiwanese counterparts could not honestly tell me they were behind. It was easier for things to not happen than to be shamed for admitting they were behind schedule.

Living in a different culture has taught me that sarcasm does not translate. I grew up where a sharp tongue was expected and revered. It was the way we bonded and communicated. I now live among individuals who take every word as fact. My sarcasm is not only not-funny, but it is not comprehended. My quick wit causes a lot more confusion than joy.

How do you use language? What assumptions do you make about yourself and the world by the words that you choose and the way you format the sentence? Are you being believed and accepted through your words, or is the way you are expressing yourself turning others away?  Take time this week to watch your words. What do they say about you and how you view the world?

The Empowerment Show

Communication is Hard with Brian R. King

Communication can be difficult.  Misunderstandings, misconceptions, and assumptions abound.  We hear what we want to hear and not what is said.  We react with our past emotions and memories versus reacting to the truth of the moment.  We misinterpret and we get hurt.  We feel fearful of speaking our truth and being ridiculed or abandoned.

The Empowerment ShowTalking to one another is something we do every day.  Whether we do it in person, over the phone, online or via text, we are in constant communication with each other.  But how much of that communication is productive?  And how much of what we say or don’t say causes issues with our relationships? It does not matter if we are talking about our personal relationships or business relationships, improving our communication skills can improve our all our interpersonal relationships.  When we are communicating well, we can get more done.  When we can talk to each other better, we can learn new things.  When we can truly hear another, we are gifted with insights we would not have otherwise had.  When we learn to truly communicate with each other we can find peace, joy, happiness, and love. Over the years I have worked hard at improving my communication.  First I learned to listen.  Truly listen.  Not listen while I crafted my response.  Not listen and interrupting to defend myself.  Not pretending to listen while I created my grocery list.  But truly listening intently to who is speaking and giving them my full focused attention. My second lesson was learning how to distinguish between what was really being said and what I thought was being said.  We all have our own personal way to view the world.  Our past experiences, backgrounds, likes and dislikes, hurts and challenges have all affected how we interpret situations.  This is often what causes issues in relationships.  Our partner says one thing and our filters change the meaning before it reaches us.  Then an argument erupts over a misunderstanding.  Learning to truly hear the other and to be able to express how a comment unintentionally triggers us can save many a marriage and business partnership.

Brian R. King
Brian R. King author of Perfect Moments in Relationships: Lessons in Connection for Work, Family, Love, and Life

Learn how to communicate better in your relationships at work and home when The Empowerment Show is joined by Brian R. King best-selling author of five books, including Perfect Moments in Relationships: Lessons in Connection for Work, Family, Love, and Life. Brian says, “Relationships can be more difficult to navigate than the ocean at night during a hurricane. Now try doing it with touches of Autism, ADHD, Dyslexia and other challenges. This has been my struggle, but also my greatest gift.” Discover Brian’s proven methods to improve your communication skills and your relationships.

Listen to the full conversation about how to improve your relationships through communication: