But Nothing

When I had my first direct report as a marketing manager, one of the things I learned was how to provide feedback without using the word “but.” “You are doing well with your TPS reports, but you need to improve your numbers.” Most employees never hear or remember what is said before the “but.” They […]

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Toxic Shame

Brené Brown talks a lot about guilt versus shame. Guilt is I did something bad. Shame is I am bad. Shame takes what is an action or behavior and makes it a truth about oneself. On some level, we have all experienced shame. It is normal. What is detrimental is when we have chronic, deep, […]

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